Latest review first
1st I had to email my lease and ID, they got my email and lease then made me fax my ID because they claim it wasn't in the email. Then I wait 5 business Days for them to schedule a technician to come turn on the gas and do a safety inspection. The gas mind you is only...Read more
South Jersey Gas - Service and billing
This company is worse than the mob they scheme so much money that it’s not even funny it’s a shame. My gas was off for three months they were charging me $250. Or more a month and the damn *** was’nt even on
My bill was more than double Jan 2017 despite all new windows and being on a 10day vacation. They refuse to correct it ,insisting that its accurate. There is no getting through to them. Dont bother providing a number for them to call ya back. They will call, let it...Read more
Sent to: Michael Renna, President and CEO. SJ Industries. Michael, Can you please call me. I had a terrible time with your customer service representatives at 6 o'clock this evening. After waiting on hold for over an hour to speak with a customer service representative...Read more
South Jersey Gas - Horrible towards consumers
They know they the upper hand. 3 times in 1 year. No call no show for service after waiting 8 hours. Reason: oh we work on emergencies first. How long will that last.
South Jersey Gas - Refund of double payment
Horrible customer service. They actually blamed me, the customer. They are absolutely horrible to deal with. They need to take a course on how to talk to people as humans and not idiots. Supposedly I talked to a supervisor but she told me she would let me talk to a supervisior..... so who was I talking to.... the secretary ..... listen to your customers .... they keep you in business
Bill has doubled from December 21, 2017 to January 24, 2018. House is always at 68 degrees. We are cold and wear heavy clothes. The meter was changed. South Jersey Gas Company informed us that we used that amount of gas due to the weather being cold. The weather was...Read more
South Jersey Gas - No Regard For Customers
I received a call from a neighbor that our gas was being turned off due to a break in main line in street. Our meters were disconnected, and at 8 pm the crew left with no explanation. So we have no heat, stove, or hot water. No attempt by SJG to communicate to its customers. Its phone system is designed to not be connected to a live person.
Have tried for 3 years to have my account corrected. I do not receive a paper bill as requested. The bill does not come electronically. There is no bill at all! A letter arrives with amounts to pay out of the blue. Example at the end of the summer a notice sent for a...Read more
South Jersey Gas - 5 days of no heat. And still waiting for parts department
Furnace went down 12//28/17. Still down couldn’t get parts because of holiday weekend. Now they saying they will call. What a company. When they want their bill paid they want it on time.
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