Most helpful review
New Reviewer

Won’t answer the phone

I have spent 2 hours of my life on hold on Friday no one pickup to change service locations Now I am on the phone again 25 minutes again on Monday still no one answering. You do not care about your customers this is horrible service. Why are you so *** to your customers!!!
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1 comment
#2267924

I contacted South Jersey Gas Company and I was informed that the customer service representatives were assisting other customers. I left a return phone number and I was informed that I would contacted between a 2 hour window.

I finally received a call four hours afterwards and then I listened to a recorded message for another half hour.

I only have one suggestion for SJ Gas. Please hire more customer representatives to assist your customers.

ID
#3771330 Review #3771330 is a subjective opinion of poster.
Location
Ocean City, New Jersey
Loss
$5000
Preferred solution
Answer the phone

Read what I’ve said please

I would like to know if you sent quest utilities to my property and why did you send them they mark the street I didnt know we were doing business with them my question is whats going on.?

User's recommendation: If you’re going to send somebody out a letter should come before they actually come to your door don’t you think.

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ID
#3701369 Review #3701369 is a subjective opinion of poster.
Location
Riverside, New Jersey

Terrible customer service and horrible customer website/portal

South Jersey Gas - Terrible customer service and horrible customer website/portal
Almost impossible to reach a representative live. The customer website rarely works. Poor customer experience overall.
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ID
#3535528 Review #3535528 is a subjective opinion of poster.
Location
Voorhees Township, New Jersey

Markouts

Had south jersey gas employee arrive at my property . I had mark out for a fence that was being installed. South jersey gas employee told me he had to check the marks because our markout company is incompetent. This made me feel real safe.
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ID
#3295091 Review #3295091 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Direct deposit for billing

I just happened to look at my bank account and saw that south jersey gas charged me close to 500.00 for a monthly bill, I called the company and they said it was a mistake, so I asked them to reimburse my acct. They said they could not. They said I would have to wait...
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ID
#2502777 Review #2502777 is a subjective opinion of poster.
Location
Egg Harbor Township, New Jersey

Complaint

Had sjgas employee come to my property to check on a markout in which a sub contractor had called for. This sjgas worker smelled of Marijuana and would not tell me why he was there marking out my property even though it was already marked out ...

User's recommendation: Call and ask why.

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2 comments
#2119884

Live in cape may area. Had sjgas employee small van with emblems on it .

Stop began to paint my gas service .. I asked him why ..its already marked he began to tell me the markout people do not no what they are doing...

this made me feel real comfortable.. this guy kept telling me markout company don't know whatbthey are doing

#2119855

No exactly which employee. Drives little van .... always smells like marijuana..

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ID
#2332550 Review #2332550 is a subjective opinion of poster.
Location
Williamstown, New Jersey

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Verified Reviewer
New Reviewer

Do not understand why gas bill is so high

I have a 4 burner stove top with electrical start, brand new hot water heater set low and everything else is electric. Electric oven, no fireplace, 2 HVAC units but do not run in the summer and yet my bill is so high. The meter needs to be checked for accuracy. There is no way with the low natural gas prices why I should be paying $211 in the summer. The winter yes I can see that maybe with heating the house. Meter 0456335 acct #205084****
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ID
#2155134 Review #2155134 is a subjective opinion of poster.
Location
Williamstown, New Jersey
Preferred solution
Price reduction
New Reviewer

8 hours of waiting.