State: New Jersey Clear all filters (8 of 20 reviews match)
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My bill was more than double Jan 2017 despite all new windows and being on a 10day vacation. They refuse to correct it ,insisting that its accurate. There is no getting through to them. Dont bother providing a number for them to call ya back. They will call, let it...
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1.0
#1218867
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South Jersey Gas - No Regard For Customers

I received a call from a neighbor that our gas was being turned off due to a break in main line in street. Our meters were disconnected, and at 8 pm the crew left with no explanation. So we have no heat, stove, or hot water. No attempt by SJG to communicate to its customers. Its phone system is designed to not be connected to a live person.
1.0
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Customer service
Website
#1194115
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They never showed up! I have a scheduled appointment on Friday from 8 am - 8 pm. It's 12 degrees, we wait there all day. No one shows up. I call customer service on Saturday 12/30 customer service says no one is working until January 2 and they would come out on...
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1.0
I didn't like
  • Absolutely horrible
  • No one cares about your safety
#1158772
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I was a South Jersey gas customer for over 15 years with a unblemished payment history. I'm a senior citizen with a credit rating of well over 800. I lived in Delaware for the last 4 years and recently moved back to NJ. SJG now requires a $213.00 deposit for my new...
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Anonymous
Anonymous

Good luck.Utilities are one level above government and two levels above God and Country.Q. How do you manage a $21 gas bill each month ? I thought NJ was cold.

2.7
#1116209
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SJG is a very good supplier but not a good banker. See how fast they take your money due but see how fast you get extra paid back. You have to wait until it clears, call them for a refund and then they will mail a check in about three weeks. Are you kidding? With...
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I didn't like
  • Billing department
#800553
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My wife and I moved here and attempted to establish gas service. We did but our apartment unit wasn't ready and we had to transfer our service. Our initial call consisted of a 36 minute hold, followed by the rudest woman I've ever known to work in customer service....
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1.0
I didn't like
  • Refusing to speak to a manager
  • Customer service
#729711
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On hold for 55 min. before being disconnected after being told my wait would only be 20 min. Is there any justification for this kind of inconvenience ? My inquiry concerns a late fee being taken out of the Library debit account! How is this possible when your company...
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3.0
I didn't like
  • See complaint
#709738
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Customer Information System Review

On hold for 3 hours trying to get a customer service agent. This is not the first time. I have tried to call them 4 times in the last 10 days and have been on hold each time for at least 2 hours. There hold music says they have implemented a new customer service service to make it easier for the customer. This is bull ___! they need some competition so there are other choices. Terrible company
1.0
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Website
Mullica, New Jersey
#623301
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Contact South Jersey Gas

Mailing Address:
South Jersey Gas
1 South Jersey Plaza
Folsom, NJ 08037
Phone:
(609) 561-9000
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South Jersey Gas Products and Services