State: New Jersey Clear all filters (6 of 13 reviews match)
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They never showed up! I have a scheduled appointment on Friday from 8 am - 8 pm. It's 12 degrees, we wait there all day. No one shows up. I call customer service on Saturday 12/30 customer service says no one is working until January 2 and they would come out on...
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1.0
I didn't like
  • No one cares about your safety
  • Absolutely horrible
#1158772
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I was a South Jersey gas customer for over 15 years with a unblemished payment history. I'm a senior citizen with a credit rating of well over 800. I lived in Delaware for the last 4 years and recently moved back to NJ. SJG now requires a $213.00 deposit for my new...
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Anonymous
Anonymous

Good luck.Utilities are one level above government and two levels above God and Country.Q. How do you manage a $21 gas bill each month ? I thought NJ was cold.

2.7
#1116209
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SJG is a very good supplier but not a good banker. See how fast they take your money due but see how fast you get extra paid back. You have to wait until it clears, call them for a refund and then they will mail a check in about three weeks. Are you kidding? With...
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I didn't like
  • Billing department
#800553
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My wife and I moved here and attempted to establish gas service. We did but our apartment unit wasn't ready and we had to transfer our service. Our initial call consisted of a 36 minute hold, followed by the rudest woman I've ever known to work in customer service....
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1.0
I didn't like
  • Customer service
  • Refusing to speak to a manager
#729711
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On hold for 55 min. before being disconnected after being told my wait would only be 20 min. Is there any justification for this kind of inconvenience ? My inquiry concerns a late fee being taken out of the Library debit account! How is this possible when your company...
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3.0
I didn't like
  • See complaint
#709738
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Customer Information System Review

On hold for 3 hours trying to get a customer service agent. This is not the first time. I have tried to call them 4 times in the last 10 days and have been on hold each time for at least 2 hours. There hold music says they have implemented a new customer service service to make it easier for the customer. This is bull ___! they need some competition so there are other choices. Terrible company
1.0
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Website
Mullica, New Jersey
#623301
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Contact South Jersey Gas

Mailing Address:
South Jersey Gas
1 South Jersey Plaza
Folsom, NJ 08037
Phone:
(609) 561-9000
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South Jersey Gas Products and Services