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They never showed up! I have a scheduled appointment on Friday from 8 am - 8 pm. It's 12 degrees, we wait there all day. No one shows up. I call customer service on Saturday 12/30 customer service says no one is working until January 2 and they would come out on...
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1.0
I didn't like
  • Absolutely horrible
  • No one cares about your safety
#1158772
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I called on Thursday 11/23/17 to have my apt gas meter turned off because I moved to a house that also uses SJ gas. I was told they would be out Thurday 11/30/17. Gave them My cell phone and told them how to get into apt bldg anything I could so they could get in. Did...
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1.0
#1140443
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I was a South Jersey gas customer for over 15 years with a unblemished payment history. I'm a senior citizen with a credit rating of well over 800. I lived in Delaware for the last 4 years and recently moved back to NJ. SJG now requires a $213.00 deposit for my new...
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Anonymous
Anonymous

Good luck.Utilities are one level above government and two levels above God and Country.Q. How do you manage a $21 gas bill each month ? I thought NJ was cold.

2.7
#1116209
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I wanted my services transferred to a new home. My bill was in good standing and actually over paid. I started the process on Monday.. They needed me to prove who I was, regardless I had services. After jumping thru hoops with "exceptable" documents, they then tell me...
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1.0
#1041315
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I apply to turn on gas on my new home they said the gas line not used more rhan one year and need inspection Inspector come after 2 weeks and said they will change the gas line I stay more than 2 months no one come to do any thing I call them so many times they said...
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1.0
#1031918
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Most ridiculous company I have ever had to do businesses with. They are so *** rude and ignorant. I rent my house and I have all the utilities under my name. Well one month I didn't get a bill and the bill was automatically re directed to my landlord. Couple days later...
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1.0
#1030888
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Overall they do good job, but the customer service is terrible. They suppose to accommodate people working during the day, from 8 to 5. Therefore customer service should respond in the evenings, and on weekends. But this is not the case. Today is Columbus holiday....
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Anonymous
Anonymous

I don’t agree with anything. They are human beings with family and are also entitled to weekends and holidays off. Get a life

Milton, Delaware
#934073
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SJG is a very good supplier but not a good banker. See how fast they take your money due but see how fast you get extra paid back. You have to wait until it clears, call them for a refund and then they will mail a check in about three weeks. Are you kidding? With...
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I didn't like
  • Billing department
#800553
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My wife and I moved here and attempted to establish gas service. We did but our apartment unit wasn't ready and we had to transfer our service. Our initial call consisted of a 36 minute hold, followed by the rudest woman I've ever known to work in customer service....
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1.0
I didn't like
  • Refusing to speak to a manager
  • Customer service
#729711
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On hold for 55 min. before being disconnected after being told my wait would only be 20 min. Is there any justification for this kind of inconvenience ? My inquiry concerns a late fee being taken out of the Library debit account! How is this possible when your company...
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3.0
I didn't like
  • See complaint
#709738
Reply to reviews

South Jersey Gas - 5 days of no heat. And still waiting for parts department

South Jersey Gas
#1160249
Furnace went down 12//28/17. Still down couldn’t get parts because of holiday weekend. Now they saying they will call. What a company. When they want their bill paid they want it on time.
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Customer Information System Review

South Jersey Gas
#623301
1.0
Details
On hold for 3 hours trying to get a customer service agent. This is not the first time. I have tried to call them 4 times in the last 10 days and have been on hold each time for at least 2 hours. There hold music says they have implemented a new customer service service to make it easier for the customer. This is bull ___! they need some competition so there are other choices. Terrible company
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Billing Practices
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Exchange, Refund and Cancellation Policy
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